Account & Data Deletion

You can request deletion of your Sokofa account and the personal data associated with it at any time. This page explains how to request deletion, what is removed, and what we are legally required to keep. It applies to both buyer accounts and Sokofa Seller (vendor) accounts.

How to Request Deletion

• In the app: open the Sokofa Seller app or the vendor portal and go to Dashboard → Settings to request account deletion, or
• By email: send a request from your registered email address to privacy@sokofa.com with the subject "Delete my account".

We verify that the request comes from the account owner before acting on it.

What Is Deleted

• Your profile and login credentials
• Your contact and business details, including stored payout and bank account information
• Product listings and uploaded product photos associated with your seller account
• Device push-notification tokens

What We May Retain

We are required to keep certain records — such as completed transaction, payout, and tax records — for the period required by UK law and accounting obligations. These are retained securely and deleted once no longer required. Anonymised or aggregated data that no longer identifies you may be kept.

Timeline

We action verified deletion requests within 30 days and confirm by email once complete.

Contact Us

For any questions about deleting your account or data, contact: